Shipping, Returns, Cancellations & Refund Policies

Below you will find useful information regarding returns, cancellations, refunds and more.  If you are interested in learning about our Privacy Policy, please refer to our Privacy Policy page.

Shipping Terms

Please allow 3-7 business days for order processing. Depending on the type of shipping you select at checkout, your domestic order should arrive in 2 to 10 days from its departure from us. An email notification will be sent to you when it leaves our facility. On international orders please allow up to 3 weeks for delivery.


Returns for defective or damaged merchandise are allowed within 30 days of your order.  Please contact us by phone or e-mail as soon as you notice any problem with your order.  An exchange for the originally ordered item will be sent at no shipping charge with a return envelope or package.  Exchanges for unused items are allowed within the first 10 days of your order..  Postage must be paid by the customer for the return and shipment of the exchange item.

Palmer/Pletsch reserves the right to review each order and accept or reject it for any reason. All transaction fees incurred are the sole responsibility of the cardholder.

Classes & Events Cancellation & Refund Policy

If you’re unable to attend a class that you’ve registered and paid for (for any reason), the following cancellation policy applies:

If it’s more than five (5) days before the scheduled class start date, you can transfer to another class or receive credit for the class minus a $15 dollar administrative fee. Your credit will be good for 6 months and can be applied to any class or event. Simply contact us and let us know how you would like the credit applied and how you would like to pay for any balance (if applicable).

If you cancel less than five (5) days before the scheduled class start date, you are not eligible for a transfer or a refund.

In the unlikely event that Palmer/Pletsch has to cancel a scheduled class, you will be given the option of a full refund or credit toward any class or event.

In order to keep the classes small and the costs down, the above policy will be strictly adhered to.

Our workshop cancellation policy follows:

Workshop Cancellation  & Refund Policy

If you are unable to attend a scheduled workshop, please notify Palmer/Pletsch at least 30 days in advance of the class to receive a refund for your tuition less the $100 deposit, which is non-refundable. Reservations for cancellations less than 30 days prior to the workshop will receive a credit toward tuition on future workshop, less the $100 non-refundable deposit. The credit must be used within 18 months of the original workshop and may be used at any workshop location. NOTE: A second workshop cancellation will not be credited or rescheduled.

Palmer/Pletsch reserves the right to cancel any workshop up to 30 days prior to starting date if minimum enrollment is not met. All deposits and fees will then be refunded. Please feel free to contact us for further information or clarification. Thank you.

Teacher Training – Fit and Pant Fit Cancellation Policy

Our teacher training sessions are a time to practice fit on each other as if the instructor was not there, but coming to your rescue when needed. It is a confidence-building experience.

However, when there are less than two registered for fit or pant fit teacher training at any location, the day-long session will be canceled and we will instead offer it as a home-study alternative.  We will let you know as far in advance as is possible. You would practice fitting others at home after the workshop and Pati Palmer will be your personal coach. You would email Pati photos of issues you can’t solve for as long as is needed.

During the workshop, your Palmer/Pletsch instructor will go through the contents of the teacher training CD with you. It contains slides, script, camera-ready handouts, class outlines, pricing ideas, lists of what to bring to class, marketing materials, logos, and more.

You might also try to fit another person during the workshop or at least watch your instructor fit and listen to her thought processes as she makes fitting decisions.

Palmer/Pletsch Publishing

Current as of July 20, 2024.